FAQ

What are my payment options with Matters of the Mind, LLC?


Currently we accept Maryland Medicaid, CareFirst BCBS, and CIGNA insurance.. We also service out of pocket clients/members, in addition to those who have FSA/HSA accounts through there insurer. Please check with your employer/benefit representative to ensure that your FSA/HSA account will cover “psych”, “behavioral”, and/or “mental health” sessions.




Does Matters of the Mind, LLC facilitate consultations?


Yes, Matters of the Mind, LLC facilitates a free 15-min consultation if applicable. Please contact info@mattersofthemindllc.com to schedule your consultation appointment.




I am an existing client. How do I schedule ongoing appointments?


Please utilize the Therapy Portal link in your “Welcome Email” that was sent to your existing email address. Read and Follow the instructions to request your appointment. This is your personal Client Portal where you can manage your own appointments, receive documents, and more!




I am an existing client who manages my appointments through the Therapy/Client Portal? What are the parameters?


Great question! Some parameters to keep in mind is (1) Only logged in clients will be able to manage appointments, and more through their Client Portal (2) Appointments are sent as request. The therapist will either approve or deny. If denied, you will be contacted with alternative dates. (3) Appointments scheduled back to back on the same day will NOT be approved by the therapist. (4) Clients will not be able to schedule appointments more then 2 months in advance.




How do I specify if I want a couple’s session when scheduling through my Client Portal?


When scheduling through your client portal, please enter your request in the “comment” section





Thank you for taking the time to ask your questions! This page is updated on a continuum basis as there are always questions that deserve an answer. Peace and Blessings.

GET IN TOUCH

1220 Race Street
PO Box #6435
Baltimore MD 21230-0435

SUBSCRIBE NOW

  • Facebook
  • YouTube
  • Instagram

© 2020 by Matters of the Mind, LLC All Rights Reserved.